NET PROMOTER SCORE: WHY DESCO IS THE BEST CHOICE
Choosing a Coating Contractor Based on Net Promoter Score is the Best Measure of Quality
How do you choose the right contractor for your next project? Online research, customer reviews, and polished social media pages can help, but they don’t always tell the full story. In today’s world, these can easily be curated to look better than reality. One of the most reliable ways to find a trusted contractor is still through referrals hearing directly from people you know and trust.
That’s where the Net Promoter Score (NPS) comes in. It’s a proven way to measure a contractor’s customer satisfaction, service quality, and overall reputation based on genuine client feedback.
At Desco Coatings of Alberta, we regularly measure our Net Promoter Score to understand how likely our clients and partners are to recommend us. After every project even the challenging ones we send an NPS survey to both our clients and the general contractors we work with.
The NPS scale ranges from -100 to +100, based on one simple question:
“How likely are you to recommend our company to others?”
- -100 to 0: Needs improvement
- 0 to 30: Good
- 30 to 70: Great
- 70 to 100: Excellent
These benchmarks vary by industry. For example, construction companies typically average around 40, while cable and internet providers often hover near 0.
At Desco, our average NPS score over the past eight years is 80, ranking us among the top contractors in our field. Most of our clients rate us 9/10 or 10/10, with only a few 8/10s.
If you don’t personally know someone who has worked with us, our Net Promoter Score speaks for itself. It reflects the trust, reliability, and quality workmanship that every client can expect when working with Desco Coatings of Alberta.
Having a Net Promoter Score of 80 for Over 8 Years is a Feat we are Proud of
Desco’s high NPS reflects our workmanship, professionalism, communication, and ability to consistently meet project schedules, survey respondents say.
Desco Employees are What Makes Desco a Highly Rated Company
Our employees are the most important part of our business, from the field to the shop to the office. We pay fair wages to our employees that are collectively negotiated. Many employees have built careers at Desco and have encouraged family and friends to join our team. Our employees receive a comprehensive benefits and pension package to ensure they’re well taken care of. The installers on site are full-time Desco employees, not contractors or subcontractors. When you hire Desco, you get a dedicated team. Our crews are not paid by material quantity or square footage. They are given the time needed to complete every job correctly, regardless of size.
Treating employees fairly helps us retain top talent and consistently deliver high-quality work in our industry. It’s also just the right thing to do.
Over 500,000 Hours Worked Without a Lost-Time Injury or Worse
Keeping our employees safe is important to us. We are proud to have had no lost time incidents in over 500,000 labour hours worked. Desco developed a comprehensive safety program with input from all levels, from new employees to senior management. It has been COR Certified by the ACSA for over 20 years. Our safety committee and employees continually review and update policies and procedures to ensure the best possible safety program. None of our policies were copied, purchased, or developed by outside consultants or programs. Safety cannot be purchased. Buy-in to a safety program only happens when everyone has a voice in it.
Over 400 Years of Desco Experience
We deliver projects as a team. Our project managers handle daily operations and administration, serving as the main customer contact to meet your standards. They work collaboratively with our field employees, estimating department, and office staff. With over 400 years of experience at Desco, we have a wealth of knowledge for any project.
We invest in new technology and equipment. We use the best equipment and materials in our industry and have a full-time staff to maintain it. Relying on outside repair companies can delay projects and throw off a schedule. Desco’s skilled mechanic ensures equipment issues are repaired quickly, minimizing downtime and keeping projects on schedule. Our tools are consistently maintained to keep them in the best working order. One of our oldest and still active machines, a 1988 shotblaster, showcases the strength of our maintenance program.
A reliable equipment fleet lets us complete projects on tight timelines and during critical shutdowns.
All Photos on our Website are of Desco Projects, Not Stock Images and Not From Manufacturers
And if you want to see some flashy images of our projects, feel free to click through our website. All of the images on our website and social media are from our projects. None of the images were copied off of our manufacturer’s websites or stolen from competitors’ websites. We are proud of the work that we complete, so we only share images of our work.
Our strong NPS, dedicated team, and top-tier equipment make Desco a leading name in concrete services. Contact us if you’d like to learn how we can provide a concrete long-lasting solution for you.